Want to grow your business?

First Notice of Loss Customer Service Platforms are in place to help carriers provide quality customer service for policyholders, while containing loss ratios with the goal of improving the customer’s service experience and therefore improve policy retention. Currently 10 out of the top 10 carriers based on JD Power Customer Service Results on claims experience, have outsourced this function to a Managed Repair Network. Approximately 25-30% of all property claim volume are being captured by these platforms and this percentage is continuing to grow. This segment of volume is being captured directly by the carrier’s customer service function which is then outsourced to the Network. Restoration contractors that elect not to participate in these opportunities have 0 access to this volume. None! These assignments are being captured by the carrier regardless of marketing campaigns or google dollars spent!! Contractors may either elect to participate and gain access to the revenue. Or miss out completely! More importantly is positioning your Brand for future development and growth in the industry. Whether it’s new carriers implementing the model in order to compete with carriers that already offer the service, or REOs and 203k accounts with banking institutions, the networks continue to grow and offer restorers amazing opportunities to capture revenues directly from carriers.